SOCIETY THREE HOME

Effective Date: 1 st January 2024

We offer 7 day returns on all purchases excluding furniture.

You will need to notify us and return your item within 7 days of receiving your order. All items must be in original condition including any tags and packaging. We do not cover the cost of shipping your item back to us.

RETURNS

We will happily provide an exchange or credit note for your item under the following conditions:

• Item must be in original condition and packaging with tags attached

• Item must not be damaged, used, altered or washed

• You must contact us before returning your item

• Sale items cannot be returned unless deemed faulty

• For hygiene reasons, earrings cannot be returned

• Refunds are only available for damaged and faulty items

• Items purchased with a promotional code can be exchanged only.
  

CUSTOM ORDERS

• We do not offer returns or exchanges for change of mind on custom orders

• Once your custom order is placed we cannot offer a refund as each item is made to order
  

GIFT CARDS & PURCHASES MADE WITH GIFT CARDS

EXCHANGES FOR ORDERS PLACED ONLINE

If you would like to exchange an item, we recommend you make a separate purchase for the new item once your return has been authorised. Alternatively, you can request your preferred exchanged item when requesting a return with us. Additional postage costs will apply.

DAMAGED GOODS

If your item has been damaged during transit, please contact us with a photograph of the damaged item immediately. We will either send you a replacement, offer a credit on your item if your item is out of stock or if you prefer a refund, the refund will be on the damaged item only (excluding freight).

If you believe your item is faulty, please contact us within 24 hours of receiving your damaged goods at hello@societythreehome.com.au.